Thursday, September 24, 2009

Better Business Bureau Ratings......The Real Scoop

"Better Business Bureau...........A Rating Since 2004" This is the advertisement that I came across while searching for a BBB Accredited Loan Modification Company. I went to www.bbb.org , went to the USA site, typed in my Zip Code to Check Out a Business Or Charity. In the search field, I put Loan Modification. I clicked the box that says "Limit My Results to BBB Accredited Businesses" and hit search. I clicked on the first one that came up. It showed up that they had NR (No Rating).......but the advertisement said A Rating since 2004. When PMC first started, we contacted the BBB for accreditation. They said that we had to be in business for a year before they would give the accreditation. The company that we found started in March of 2004, so it's impossible for them to have had an A rating since 2004. It was stated that the business was listed NR, as the review was currently being updated. This business also happened to be rated through the D&B (Dunn and Bradstreet). When I went to Google, typed in the name of the company and followed it with "complaints", and a cornucopia of things came out. So here is a business that had an A rating through the BBB, rated through D&B, and has a ton of customer complaints. They haven't given me warm fuzzies on their criteria thus far.......

If you research the companies that are currently being investigated or have been shut down by the FTC for fraud and/or deceptive business practices, you'll find that in their Prime, they had an A rating through the BBB. It literally takes the BBB at least a month to actually change a companies rating after complaints start coming in. There was a company that was shut down with over 73 complaints to the BBB in the first 3 months, yet operated over half of their business time (in business for a year) with a B rating or better. It wasn't until 6 months later that the company was issued a NR, and eventually before shut down an F rating. How many customers lost their money and possibly their home because they solely relied on the BBB's accreditation? I believe it was in the thousands. This is one of many companies with very similar stories.

PMC currently has a C- rating through the BBB. We contacted them in February of 2009, they listed our inception as June of 2009. PMC has ZERO customer complaints, resolved or otherwise. So how does a business that has multiple complaints, and is listed on ripoff report.com get an A rating, yet a business that has ZERO complaints gets a C-? Simple. They paid the fees and pulled the strings. When you go to the BBB, you're relying on ONE source for information about a company. Be diligent in your research. If you Google something, you're pulling from Millions of articles and research tables as opposed to relying on one. I'm not saying the BBB is not a valid and viable source of information, but it is one of many resources you should utilize when trying to find a legitimate loan modification company. Like most things in life, "Don't put all of your eggs in one basket...". That's why PMC utilizes multiple negotiators in various states so that our customers are never put in the position of being ripped off. We always have a contingency plan to ensure our customers best interests. Contact PMC today and see what makes us a Different Kind of Company.

1 comment:

  1. I believe it was in the thousands. This is one of many companies with very similar stories.
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